Return or Exchange Policy

We want you to be completely satisfied with your new purchase. In the event that you find you are not satisfied with your order, please contact us for a return authorization. You can then return your order for a refund or exchange within 30 days of receipt. After receiving an authorization code simply place the product in its original packaging. The item(s) must be in a new, unused and resalable condition. Upon receipt of the returned merchandise a refund or a credit will be issued.

This refund will be for the purchase price minus any freight charges for delivery and return. (Note: Purchases that received free shipping will have the actual shipping costs subtracted) There will be a 15% restocking fee, but if you chose to exchange the merchandise for other product (s) that are equal to or greater than the piece of the returned item(s) the 15% restocking fee will be waived.

Customized or special order cannot be returned.

Free Shipping on all retail items thru end of 2018 Standard delivery in the continuous 48 states, most of our products ship within three days by UPS, unless they are custom. Please contact our Customer Service Dept. at 1-800-251-3025 for any inquiry - including information on shipping charges to Alaska or Hawaii

A.Replacement Part Information

Please find below general information about the available replacement parts we have to offer. To ensure that you receive the correct part for your exact model, you will need to contact us directly to place your order. In the event you do not find the information you are looking for, please click on Contact Us to send us an inquiry or call 1-800-251-3025 to receive assistance from one of our helpful representatives.

B.Replacement Part Instructions

Click on the links below to download your instructions for replacing your Hinkle part:

We want you to be completely satisfied with your new purchase. In the event that you find you are not satisfied with your order, please contact us for a return authorization. You can then return your order for a refund or exchange within 30 days of receipt. After receiving an authorization code simply place the product in its original packaging.

The item(s) must be in a new, unused and resalable condition. Upon receipt of the returned merchandise a refund or a credit will be issued. This refund will be for the purchase price minus any freight charges for delivery and return. (Note: Purchases that received free shipping will have the actual shipping costs subtracted)

There will be a 15% restocking fee, but if you chose to exchange the merchandise for other product (s) that are equal to or greater than the piece of the returned item(s) the 15% restocking fee will be waived.

Customized or special order cannot be returned.

Please Contact Us to send us an inquiry or call 1-800-251-3025 to receive assistance from one of our helpful representatives if you have any questions.

A.Standard Finish Warranty

This product is guaranteed for a period of six months on the finish and twelve months on parts and construction, assuming normal use. This warranty is from the date of purchase. Contact Us to send us an inquiry or call 1-800-251-3025 to receive assistance from one of our helpful representatives if you have any questions.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hinklechaircompany.com (the “Site”).

A.PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

B.HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

C.SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail using the details provided below:

4669 Mt Sharon Rd, Greenbrier, TN 37073, United States

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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